The Dealership is committed to excellence in serving all customers including people with disabilities. The objective of this Accessibility Customer Service Plan is to ensure any persons acting on behalf of the Dealership complies with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act") by ensuring all services to our customers are carried out in a manner that respects the dignity and independence of persons with disabilities.
Assistive devices
The Dealership will ensure that anyone working for or acting on behalf of the dealership are trained and familiar with various assistive devices that may be used by persons with disabilities while accessing our services.
Communications
The Dealership will communicate with people with disabilities in ways that take into account their individual disability
Support persons
Any person with a disability who is accompanied or assisted by a support person will be permitted to have the support person assist the person with a disability. In situations where personal information of a customer is discussed, the dealership may require a signed consent or authorization from the customer to allow their support person to be present or represent the person with a disability.
Service Animals
The Dealership shall permit access to any person who requires a Service Animal to accompany them in accordance with the Act and may request verification of an identification card or letter from a qualified health care professional.
Staff Training
The Dealership will provide training to all employees on Accessibility and Human Rights. This training will be provided during orientation and as otherwise required by various Legislation.
Training will include:
- An overview of the Act and associated regulations
- Dealership Accessibility Customer Service Plan
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or a support person including service animals
- Employees will also be trained at any time changes are made to the Dealership Accessibility Customer Service Plan
- The Dealership shall require that any third parties acting on their behalf has received appropriate training in accordance with the Act.
Accessibility Plan Feedback
The Accessibility Plan shall be posted on the Dealership website and or may be requested by contacting the Dealership directly in person, by phone or e-mail. Customers who wish to provide feedback related to the Plan or the manner in which the Dealership provides services to persons with disabilities may contact the Dealership as described above. All feedback will be directed to (? )and any complaints will be addressed in accordance with the Dealership complaints resolution process.